 |
Categories |
 |
|
|
|
 |
Quick Find |
|
|
|
Information |
|
|
|
Retailer Profiles |
|
|
|
|
|
The Fan Van Retailer
| 1.1 | TheFanVan is owned and operated by Phil Gleeson, Tauranga |
| 1.2 | Contact details:
Phone: (07) 571-2825
Mobile: (0275) 672-867
Email: phil@thefanvan.co.nz
|
The Fan Van's Privacy Policy
| 2.1 | We may collect information about you as a result of your use of the Website and your registration as a user of the site. This information may be used:
a. To send news, information about our activities and general promotional material which we believe may be useful to you;
b. To monitor who is accessing the web site or using services offered on the web site; and
c. To profile the type of people accessing the web site,
d. To work to provide a better service to you via the Website. |
| 2.2 | Your password will be kept on our server. If they have forgotten your password just click on [forgotten password] and follow the online instructions. New password details will then be emailed to you. |
| 2.3 | We may provide Customers information to our Sellers to facilitate transactions involving you and to other agencies which we contract to provide services to us including services relating to maintaining and developing the Website. We will require them to treat your information with the same level of privacy that we do. |
| 2.4 | TheFanVan will not sell your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this web site. For the removal of doubt, personal information will not be used for any purpose which a reasonable person in your position would not expect. |
| 2.5 | We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. |
| 2.6 | Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous. |
| 2.7 | All personal information which we collect (including your contact details and, if relevant, order history) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission. |
| 2.8 | TheFanVan considers it is the responsibility of parents to monitor their children's use of our website. |
| 2.9 | You are entitled to have access to any personal information relating to you which you have previously supplied to us over this Website. You are entitled to edit or delete such information unless we are required by law to retain it. |
| 2.10 | If you wish to comment on or query our privacy policy, or if you wish to make an inquiry regarding any personal information relating to you which may be in our possession, contact us here |
The Fan Van's Disputes Policy
| 3.1 | If you do have a problem with a purchase that you have made via the TheFanVan Website you should first deal with TheFanVan. We will make contact with the supplier and arrange for them to contact you directly.
a. That problem might relate to the delivery of Products, any failure to deliver, the quality or nature of the Products that you have received, the purchase price, anything that a delivery company or Retailer has done or promised or a claim for replacement Products or a refund. |
| 3.2 | TheFanVan wants your purchases via the Website to work well. To help achieve that goal, you can also contact TheFanVan to ask us to assist to facilitate a resolution to the problem but you must understand that in a legal sense, TheFanVan has no legal obligation to do so. Any decision to do so will be entirely at TheFanVan's discretion. |
| 3.3 | In no case will you have any claim against TheFanVan relating to the problem. In all cases, if you have a claim relating it will be against the Seller. |
| 3.4 | If you do ask TheFanVan to assist to facilitate a resolution to a problem you must co-operate with TheFanVan. You must provide all information that TheFanVan asks for about the transaction and the problem. |
| 3.5 | You also authorise TheFanVan to talk to and receive information from the Seller, and bank, any transport company or courier, and any other person who has been involved, about the transaction and the problem to assist TheFanVan to facilitate a resolution. The resolution of the problem could involve a range of things to sort the matter out. |
| 3.6 | If TheFanVan is unable to resolve a problem of the sort referred to in this part, you will have no claim against TheFanVan but your rights against the Seller will remain. |
The Fan Van's Delivery Policy
| 4.1 | In general, we require the Sellers to agree that Products will be dispatched within 2 working days of the funds updating in the sellers nominated bank account. Delivery methods are at the discretion of the Seller. Delivery times will depend on the type of Product and the distance involved for delivery. The Product details webpage may provide further information about delivery methods and timeframes. |
| 4.2 | If you have any problems with delivery, you should first deal with TheFanVan. We will make contact with the supplier and arrange for them to contact you directly. |
| 4.3 | In most cases the price also includes the full cost of delivery from the Seller to the Customer. |
| 4.4 | This might not be the case for some items that are large or have some other special delivery requirement. If the cost of delivery isn't included in the price it is up to the Seller to explain what additional delivery costs will apply in the specific Product details webpage. |
| 4.5 | The Seller may list Products for sale on the basis that the price includes delivery only to locations specified in the listing. This information will be stated on the specific Product listing webpage. |
| 4.6 | If you are unsure about anything relating to delivery you should check the Product details webpage and the Retailers' profile webpage before confirming your order. |
The Fan Van's Return Policy
| 5.1 | Each Retailer is responsible for setting their own policies for returns and rejection of Products. Those details are set out on the Retailer's profile webpage and the Product details webpage. You should check those terms before confirming any order to buy a Product. |
| 5.2 | Returns and rejections will depend on the type of Product involved. |
| 5.3 | If you need to return a Product because the Seller has not complied with the terms of the Consumer Guarantees Act the Retailer will meet your costs of returning the Product and sending you any replacement Product that may be required. |
| 5.4 | If you are a consumer, the Seller will be subject to the Consumer Guarantees Act when selling Products to you through the Website. If you are not a consumer, the Sale of Goods Act 1908 may apply. In all cases, the Fair Trading Act 1986 will apply. |
| 5.5 | If you want more information about the laws that apply to Retailers, a useful website is provided by the Ministry of Consumer Affairs at www.consumeraffairs.govt.nz |
| 5.6 | In no circumstances however will goods be able to be returned to any Seller if they have been used or damaged in any way after delivery, unless your reason for returning the Product relates to a Product quality issue. |
|
|
|
|
|
|
Login |
 |
|
|
| 0 items |
|
|
|
|
Links |
|
|
|
| There are currently no product reviews |
|
|
|
|
